Returns & Refunds

Returns/Cancellation Procedure

What should I do if my items received damaged or Defective?
If you received goods in damaged or Defective condition, then please contact us as soon as possible by sending email on sayhello@belaco.co.uk or report it by submitting return request form online or alternatively you can phone us on 01302265595.

in accordance with your consumer rights we may offer a repair, exchange or refund as appropriate if you received goods in damaged or defective condition.

We are unable to refund goods that have been wrongly installed or misuse. We are not accountable for consequences of wrongly fitted products or misuse. We advise you to use only qualified and skilled electricians to install our electrical products as per manual book.

As part of the quality assurance check we may ask you to email photograph of the damaged product and answer few questions as part of our quality assurance checks. In this case we will arrange collection of the damaged or faulty Defective product. We will collect the goods from the address it is delivered to and may be able to collect from another location in some circumstances, please contact us to find out if you are eligible for it. Upon inspection at our warehouse, we will inform you if you are eligible for a refund or not. If you are eligible we will send a replacement at our cost.

We will not be responsible for any items damaged/faulty if the items were re-sold. Re-seller are responsible for all the damages/fault and returns from their customer.

Return or Exchange

From the date of the order you will have 14 days to cancel your order, exchange or receive a refund. Once the goods are received at the warehouse then we can proceed with the refund, made with the same payment method used to order the goods.

How to Return the unwanted purchased products from belaco.co.uk?

Please contact us within 14 days of receiving the goods on the contact number provided on the online website. We can then recommend appropriate replacements or organize an exchange or issue a returns label for you to send the item back to us.

We can accept unwanted goods, Subject to following conditions:
• Items are in original condition
• Items are unused, unmarked and in original packaging
• Items must be in a re-saleable condition, dismantled if you receive item unassembled.
• Items is complete with original undamaged packaging.
• Items are re-packaged cautiously in the packaging material used to deliver
• We cannot accept returns on any items, which have been specially manufactured or ordered for you.
• We cannot accept responsibility for undelivered returned parcels, please obtain proof of posting and adequate insurance for loss or damage.

On your return we will credit the price paid for the products in full within 5-7days, there will be returns delivery charges applied which you will be accountable for, this amount will be deducted from the being amount refunded (unless if it’s damaged or defective)

How fast can I get my refund?
Refund will take between 5-7days from the date of the goods received at ours Warehouse.

Where can I get my Refund?
We will credit the refund to the same method of payment done for the goods were originally paid for.